playdadh Privacy Policy

1. Introduction and Scope of This Policy

playdadh ("we", "platform" or "this website") respects the privacy of every individual who uses our services. This Privacy Policy has been drawn up to explain clearly how we collect, use, disclose and protect your personal information when you register an account, use our services or interact with the playdadh platform.

This policy applies to all users who access the playdadh website, including registered players, general visitors and any party that communicates with us through support channels. By continuing to use this platform after reading this policy, you are considered to have agreed to the data processing terms stated here.

This Privacy Policy may be updated from time to time. Any significant changes will be communicated to registered players via email or an in-account notice. The latest version is always available on this page.

2. Personal Information We Collect

playdadh collects various categories of personal information depending on how you interact with our platform. This information is required to provide a safe, lawful and high-quality service.

Account Registration Information:

• Full name as stated in your identity document
• Identity card number (MyKad) or relevant identity document
• Date of birth (to verify that you are 21 years of age or older)
• Active email address for official communications
• Mobile phone number for two-factor authentication and account notifications
• Chosen username and password (stored in encrypted form)

Financial and Transaction Information:

• E-wallet details (Touch 'n Go eWallet, ShopeePay) linked to your account
• Bank account information for FPX and DuitNow transactions
• Crypto wallet addresses (USDT, BTC, ETH) for players using crypto payment methods
• Deposit and withdrawal history including dates, amounts and methods used
• Records of bonuses, cashback and promotional incentives processed

Game Activity Information:

• Game activity logs including slots, live casino, sports betting and esports
• Betting, win and loss history during the active account period
• Responsible gaming settings you have chosen, such as deposit limits or session time limits

Technical and Device Information:

• IP address and estimated location information based on IP
• Browser type and operating system used
• Cookie data and session identifiers described further in Section 7
• Login and logout time logs for account security purposes

3. Purposes for Which We Process Your Personal Information

playdadh only processes your personal information for legitimate purposes that are necessary for the operation of the platform. The main purposes of processing are as follows:

• Account Management: Creating, verifying, activating and maintaining your player account, including the identity verification (KYC) process required by international licensing.
• Transaction Processing: Facilitating deposits, withdrawals and all financial transactions through payment methods supported by playdadh, with withdrawals processed within 1 hour.
• Security and Fraud Prevention: Detecting, investigating and preventing fraud, money laundering, unauthorised access and any misuse of the platform.
• Legal Compliance: Meeting legal and licensing obligations imposed by relevant regulatory bodies, including mandatory record-keeping requirements.
• Responsible Gambling: Monitoring gaming patterns to identify players who may need assistance and providing effective responsible gambling tools.
• Customer Support: Providing assistance via live chat and email in Malay and English, and resolving any queries or complaints submitted.
• Promotional Communications: Sending information about bonuses, promotions and platform updates to players who have given consent to receive such communications.

4. Sharing Information with Third Parties

playdadh does not sell or rent your personal information to any third party. However, we share data in the following limited circumstances solely to enable the platform to operate smoothly and securely:

• Payment Providers: Information that needs to be shared with e-wallet providers, banks and crypto platforms to process your deposit and withdrawal transactions.
• Game Software Providers: Game session data required by software providers such as PG Soft, Pragmatic Play, JILI and Spribe to ensure game integrity.
• Regulatory and Enforcement Authorities: Information required by licensing or law enforcement authorities under applicable legal provisions.
• Identity Verification Services: Third-party KYC providers that help us verify player identities in accordance with international licensing standards.

All third parties working with playdadh are required to comply with data protection standards that are equivalent to or stricter than our own policy. Binding data processing agreements are signed with each relevant partner.

5. Security Measures to Protect Your Data

playdadh implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, destruction or unintended disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Password storage in hashed form using modern cryptographic algorithms
• Two-factor authentication (2FA) available for all player accounts
• Continuous security monitoring and automated intrusion detection systems
• Strict internal access controls — only authorised staff may access player data
• Regular security audits by independent third parties
• Server infrastructure that meets international security standards

While we implement comprehensive security measures, no system can be considered 100% secure. We encourage players to also take their own protective steps, such as using strong passwords, not sharing login credentials, and reporting any suspicious activity to us promptly via 24/7 support.

6. Use of Cookies and Tracking Technologies

playdadh uses cookies and similar tracking technologies to improve your experience on the platform, maintain session security, and understand how the platform is used so we can continue to improve it.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session management, language preferences, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how players use the platform to help us identify areas that need improvement. This data is collected in aggregate and does not identify you individually.
• Functional Cookies: Save your preferences such as display settings and game preferences so you do not need to set them again each time you log in.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Further details on managing cookies are available in your browser's help documentation.

7. Personal Information Retention Period

playdadh retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. Our retention period guidelines are as follows:

• Account and identity information is retained for the duration of the active account plus an additional period set by our licensing requirements for audit purposes.
• Financial transaction records are retained for the minimum period required by licensing regulations and anti-money laundering rules.
• Customer support conversation logs are retained for a period that allows us to provide consistent support and resolve any disputes.
• Game activity data is retained for responsible gambling purposes and to allow us to provide activity reports to players who request them.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise that data following secure procedures. To request early data deletion, contact our support team.

8. How to Exercise Your Privacy Rights

To submit any request relating to your privacy rights — whether to access, correct, delete, transfer, or object to the processing of your data — you may contact us through the following channels:

• Live Chat: Available directly on this website 24 hours a day, 7 days a week in Malay and English. This is the fastest way to get an immediate response.
• Email: Send a written request to [email protected]. Include your account username and a clear description of your request.

We will endeavour to process your request within a reasonable timeframe. For requests that require identity verification, we may need additional information to ensure the security of your account before any action is taken. This is a protective measure in your own interest.

9. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia. Regardless of where your data is stored, playdadh ensures it is protected to security and privacy standards equivalent to those stated in this policy.

Such data transfers occur only when necessary to provide the services you request, and are always subject to binding data protection agreements with all parties involved.

10. Child Protection and Age Restriction

playdadh sets a minimum age of 21 years for all registered players. This platform is not designed for or directed at individuals under the age of 21. We do not knowingly collect personal information from those below this age limit.

All new account applicants are required to verify their age during the registration process and through identity verification (KYC) procedures. If we find that information has been collected from an individual under the age of 21, the account in question will be closed immediately and all data will be deleted.

11. Amendments to This Privacy Policy

playdadh reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, licensing requirements, or applicable legal obligations. Any significant amendments will be communicated to registered players via email or an in-platform notice at least 14 days before the amendments take effect.

The "Updated" date shown at the top of this page indicates when the current version of this Privacy Policy came into effect. Continued use of the playdadh platform after any amendments is considered acceptance of the revised terms.

We encourage you to review this page from time to time to ensure you are always up to date on how we manage your personal information.